Our quality commitments

• Provide you with an easily accessible reception and information area.
• Make it easy for you to get things done.
• Provide seating furniture.
• Provide free information on local tourist attractions.
• Provide free wifi access .
• Display and publicize its opening times in at least two foreign languages.
• Be open at least 240 days a year, including Saturdays and Sundays during tourist or entertainment periods.
• Answer your letters all year round.
• Provide a permanent reception service staffed by people who speak at least two foreign languages.
• Provide maps and tourist guides in hard copy.
• Give you access to our bilingual website.
• Distribute tourist information on paper, translated into at least two foreign languages, on :

– all classified tourist accommodation, including at least the name of the establishment, postal address, e-mail address, website address, telephone number and classification level;

– cultural, natural or leisure monuments and tourist sites, which may include prices, opening times and periods, website, telephone and postal contact details;

– events and activities;

– emergency telephone numbers.

• Update tourist information annually.
• Display emergency telephone numbers outside.
• Present the full range of qualified services available in the area for all customer groups.
• Handle your complaints and measure your satisfaction.
• Respect a quality approach.
• Provide you with a travel consultant.
• Guarantee reliable, up-to-date information on the local tourist offer.